Terms & conditions
1. Intro
These Terms and Conditions set out how South Digital Ltd works with clients.
By working with us, signing a proposal, or using our services, you agree to these Terms.
1. Intro
These Terms and Conditions set out how South Digital Ltd works with clients.
By working with us, signing a proposal, or using our services, you agree to these Terms.
1. Intro
These Terms and Conditions set out how South Digital Ltd works with clients.
By working with us, signing a proposal, or using our services, you agree to these Terms.
2. Who we are
South Digital Ltd is a web design and development studio.
Legal entity: South Digital Ltd
Registered in: United Kingdom
Registered office: 1 Pirelli Way, Eastleigh, England, SO50 5GE
Email: hello@south.digital
We provide web design, development, SEO, maintenance, copywriting, and AI / automation services for businesses.
2. Who we are
South Digital Ltd is a web design and development studio.
Legal entity: South Digital Ltd
Registered in: United Kingdom
Registered office: 1 Pirelli Way, Eastleigh, England, SO50 5GE
Email: hello@south.digital
We provide web design, development, SEO, maintenance, copywriting, and AI / automation services for businesses.
2. Who we are
South Digital Ltd is a web design and development studio.
Legal entity: South Digital Ltd
Registered in: United Kingdom
Registered office: 1 Pirelli Way, Eastleigh, England, SO50 5GE
Email: hello@south.digital
We provide web design, development, SEO, maintenance, copywriting, and AI / automation services for businesses.
3. How these Terms work
3.1 These Terms apply to all work we do for you unless we agree something different in writing.
3.2 In addition to these Terms, each project or engagement may have:
A proposal, scope of work, or statement of work (SOW)
A quote or pricing document
A timeline or project plan
Together, these documents make up the Agreement between you and South Digital.
3.3 If there is a conflict between documents:
The signed proposal or SOW
Any special terms we have agreed in writing
These Terms and Conditions will apply, in that order.
3. How these Terms work
3.1 These Terms apply to all work we do for you unless we agree something different in writing.
3.2 In addition to these Terms, each project or engagement may have:
A proposal, scope of work, or statement of work (SOW)
A quote or pricing document
A timeline or project plan
Together, these documents make up the Agreement between you and South Digital.
3.3 If there is a conflict between documents:
The signed proposal or SOW
Any special terms we have agreed in writing
These Terms and Conditions will apply, in that order.
3. How these Terms work
3.1 These Terms apply to all work we do for you unless we agree something different in writing.
3.2 In addition to these Terms, each project or engagement may have:
A proposal, scope of work, or statement of work (SOW)
A quote or pricing document
A timeline or project plan
Together, these documents make up the Agreement between you and South Digital.
3.3 If there is a conflict between documents:
The signed proposal or SOW
Any special terms we have agreed in writing
These Terms and Conditions will apply, in that order.
4. Who you are
“Client”, “you” or “your” means the company, organization, or individual that:
Signs a proposal or SOW, and/or
Engages South Digital to provide services, and/or
Uses our services as part of a paid engagement
If you are accepting these Terms on behalf of a company, you confirm that you are allowed to do so.
4. Who you are
“Client”, “you” or “your” means the company, organization, or individual that:
Signs a proposal or SOW, and/or
Engages South Digital to provide services, and/or
Uses our services as part of a paid engagement
If you are accepting these Terms on behalf of a company, you confirm that you are allowed to do so.
4. Who you are
“Client”, “you” or “your” means the company, organization, or individual that:
Signs a proposal or SOW, and/or
Engages South Digital to provide services, and/or
Uses our services as part of a paid engagement
If you are accepting these Terms on behalf of a company, you confirm that you are allowed to do so.
5. Our services
We provide services such as:
Website and product design
Website development
SEO audits, fixes, and support
Website maintenance and small improvements
Copywriting and content support
AI and automation workflows around websites and tools
The exact services for your project will be set out in your proposal or SOW.
We work remotely and may use trusted contractors, partners, or freelancers under our direction. We remain responsible for the delivery of the agreed services.
5. Our services
We provide services such as:
Website and product design
Website development
SEO audits, fixes, and support
Website maintenance and small improvements
Copywriting and content support
AI and automation workflows around websites and tools
The exact services for your project will be set out in your proposal or SOW.
We work remotely and may use trusted contractors, partners, or freelancers under our direction. We remain responsible for the delivery of the agreed services.
5. Our services
We provide services such as:
Website and product design
Website development
SEO audits, fixes, and support
Website maintenance and small improvements
Copywriting and content support
AI and automation workflows around websites and tools
The exact services for your project will be set out in your proposal or SOW.
We work remotely and may use trusted contractors, partners, or freelancers under our direction. We remain responsible for the delivery of the agreed services.
6. Proposals, scope, and changes
6.1 Proposals and quotes
Our proposals set out:
The goals and deliverables
The scope of work
The approach and expected timeline
The fees and payment terms
Unless otherwise stated, proposals and quotes are usually valid for 30 days from the date issued.
6.2 Scope
We work best with a clear, agreed scope. Anything not listed in the proposal or SOW is considered out of scope.
6.3 Changes to scope
If you ask for changes, extra features, or additional work:
We will tell you if it affects budget or timeline
We may send a revised quote or mini scope for approval
We will not do major out of scope work without your written or emailed approval
6.4 Discovery phase
For some projects we may recommend a separate discovery, audit, or strategy phase. In those cases:
Discovery is its own piece of work with its own fee
The output is usually a clearer scope, plan, or site map
You can then decide whether to continue with a build or further implementation
6. Proposals, scope, and changes
6.1 Proposals and quotes
Our proposals set out:
The goals and deliverables
The scope of work
The approach and expected timeline
The fees and payment terms
Unless otherwise stated, proposals and quotes are usually valid for 30 days from the date issued.
6.2 Scope
We work best with a clear, agreed scope. Anything not listed in the proposal or SOW is considered out of scope.
6.3 Changes to scope
If you ask for changes, extra features, or additional work:
We will tell you if it affects budget or timeline
We may send a revised quote or mini scope for approval
We will not do major out of scope work without your written or emailed approval
6.4 Discovery phase
For some projects we may recommend a separate discovery, audit, or strategy phase. In those cases:
Discovery is its own piece of work with its own fee
The output is usually a clearer scope, plan, or site map
You can then decide whether to continue with a build or further implementation
6. Proposals, scope, and changes
6.1 Proposals and quotes
Our proposals set out:
The goals and deliverables
The scope of work
The approach and expected timeline
The fees and payment terms
Unless otherwise stated, proposals and quotes are usually valid for 30 days from the date issued.
6.2 Scope
We work best with a clear, agreed scope. Anything not listed in the proposal or SOW is considered out of scope.
6.3 Changes to scope
If you ask for changes, extra features, or additional work:
We will tell you if it affects budget or timeline
We may send a revised quote or mini scope for approval
We will not do major out of scope work without your written or emailed approval
6.4 Discovery phase
For some projects we may recommend a separate discovery, audit, or strategy phase. In those cases:
Discovery is its own piece of work with its own fee
The output is usually a clearer scope, plan, or site map
You can then decide whether to continue with a build or further implementation
7. Your responsibilities
To help us deliver good work, you agree to:
Provide accurate information
Share information about your business, users, services, content, and constraints that we reasonably need.Give timely feedback
Review work within the agreed time frames and provide clear, consolidated feedback.Provide content where needed
Supply content, assets, brand guidelines, and approvals that are your responsibility.Design and content approvals
Confirm when you are happy with drafts, designs, or copy so we can move to the next stage.Comply with laws and regulations
Make sure your use of the website or materials complies with applicable laws and industry rules (including any regulated sectors such as finance).
If delays on your side impact the timeline, we may need to revise the schedule or fees.
7. Your responsibilities
To help us deliver good work, you agree to:
Provide accurate information
Share information about your business, users, services, content, and constraints that we reasonably need.Give timely feedback
Review work within the agreed time frames and provide clear, consolidated feedback.Provide content where needed
Supply content, assets, brand guidelines, and approvals that are your responsibility.Design and content approvals
Confirm when you are happy with drafts, designs, or copy so we can move to the next stage.Comply with laws and regulations
Make sure your use of the website or materials complies with applicable laws and industry rules (including any regulated sectors such as finance).
If delays on your side impact the timeline, we may need to revise the schedule or fees.
7. Your responsibilities
To help us deliver good work, you agree to:
Provide accurate information
Share information about your business, users, services, content, and constraints that we reasonably need.Give timely feedback
Review work within the agreed time frames and provide clear, consolidated feedback.Provide content where needed
Supply content, assets, brand guidelines, and approvals that are your responsibility.Design and content approvals
Confirm when you are happy with drafts, designs, or copy so we can move to the next stage.Comply with laws and regulations
Make sure your use of the website or materials complies with applicable laws and industry rules (including any regulated sectors such as finance).
If delays on your side impact the timeline, we may need to revise the schedule or fees.
8. Timelines and delivery
8.1 Project timelines
We will always aim to meet agreed timelines and milestones. Timelines are based on:
Agreed scope and assumptions
Timely feedback and approvals from you
No major unexpected changes
8.2 Delays
If something outside our control affects timing (for example, illness, platform outages, or delays in client feedback):
We will let you know as soon as we reasonably can
We will propose a revised timeline
We are not liable for delays caused by factors outside our reasonable control, including delays from you or third party platforms.
8.3 Launch and go live
If we are responsible for launching a site or changes:
We will agree a launch window
We will take reasonable steps to test before and after launch
You are responsible for final sign off and for any content you publish
8. Timelines and delivery
8.1 Project timelines
We will always aim to meet agreed timelines and milestones. Timelines are based on:
Agreed scope and assumptions
Timely feedback and approvals from you
No major unexpected changes
8.2 Delays
If something outside our control affects timing (for example, illness, platform outages, or delays in client feedback):
We will let you know as soon as we reasonably can
We will propose a revised timeline
We are not liable for delays caused by factors outside our reasonable control, including delays from you or third party platforms.
8.3 Launch and go live
If we are responsible for launching a site or changes:
We will agree a launch window
We will take reasonable steps to test before and after launch
You are responsible for final sign off and for any content you publish
8. Timelines and delivery
8.1 Project timelines
We will always aim to meet agreed timelines and milestones. Timelines are based on:
Agreed scope and assumptions
Timely feedback and approvals from you
No major unexpected changes
8.2 Delays
If something outside our control affects timing (for example, illness, platform outages, or delays in client feedback):
We will let you know as soon as we reasonably can
We will propose a revised timeline
We are not liable for delays caused by factors outside our reasonable control, including delays from you or third party platforms.
8.3 Launch and go live
If we are responsible for launching a site or changes:
We will agree a launch window
We will take reasonable steps to test before and after launch
You are responsible for final sign off and for any content you publish
9. Fees, invoicing, and payment
9.1 How we charge
We may charge:
Fixed project fees for clearly scoped work
Day or hourly rates for flexible support and small tasks
Monthly fees for ongoing support or retainers, where agreed
The exact fees and structure will be set out in your proposal or SOW.
9.2 Deposits and stage payments
For many projects we use deposits and stage payments, for example:
A deposit (such as 30–50 percent) to reserve our time and start work
One or more milestone payments during the project
A final payment on completion or go live
These details will be set out in your proposal.
9.3 Invoicing and payment terms
Unless otherwise stated:
Invoices are due within 14 days of the invoice date
Payments are made by bank transfer or another agreed method
All fees are quoted exclusive of VAT or sales tax, which will be added where applicable
9.4 Late payment
If an invoice is not paid on time:
We may pause work until payment is received
We may charge interest on overdue amounts at the statutory rate allowed in England and Wales or as otherwise agreed in your proposal
You are responsible for any bank charges or fees related to international transfers.
9. Fees, invoicing, and payment
9.1 How we charge
We may charge:
Fixed project fees for clearly scoped work
Day or hourly rates for flexible support and small tasks
Monthly fees for ongoing support or retainers, where agreed
The exact fees and structure will be set out in your proposal or SOW.
9.2 Deposits and stage payments
For many projects we use deposits and stage payments, for example:
A deposit (such as 30–50 percent) to reserve our time and start work
One or more milestone payments during the project
A final payment on completion or go live
These details will be set out in your proposal.
9.3 Invoicing and payment terms
Unless otherwise stated:
Invoices are due within 14 days of the invoice date
Payments are made by bank transfer or another agreed method
All fees are quoted exclusive of VAT or sales tax, which will be added where applicable
9.4 Late payment
If an invoice is not paid on time:
We may pause work until payment is received
We may charge interest on overdue amounts at the statutory rate allowed in England and Wales or as otherwise agreed in your proposal
You are responsible for any bank charges or fees related to international transfers.
9. Fees, invoicing, and payment
9.1 How we charge
We may charge:
Fixed project fees for clearly scoped work
Day or hourly rates for flexible support and small tasks
Monthly fees for ongoing support or retainers, where agreed
The exact fees and structure will be set out in your proposal or SOW.
9.2 Deposits and stage payments
For many projects we use deposits and stage payments, for example:
A deposit (such as 30–50 percent) to reserve our time and start work
One or more milestone payments during the project
A final payment on completion or go live
These details will be set out in your proposal.
9.3 Invoicing and payment terms
Unless otherwise stated:
Invoices are due within 14 days of the invoice date
Payments are made by bank transfer or another agreed method
All fees are quoted exclusive of VAT or sales tax, which will be added where applicable
9.4 Late payment
If an invoice is not paid on time:
We may pause work until payment is received
We may charge interest on overdue amounts at the statutory rate allowed in England and Wales or as otherwise agreed in your proposal
You are responsible for any bank charges or fees related to international transfers.
10. Expenses and third party costs
10.1 Expenses
If a project requires reasonable out of pocket expenses, such as travel or specific stock assets, we will:
Agree them with you in advance where possible
Either invoice them at cost or ask you to pay the provider directly
10.2 Third party tools and subscriptions
Many websites rely on tools from other companies, such as:
Hosting and domain providers
Email services
CRMs and marketing tools
Automation platforms (for example, Zapier, Make, or similar)
Unless we clearly say otherwise in writing:
These third party fees are your responsibility
We are not responsible for changes those providers make to their services, pricing, or availability
We will take reasonable care in making recommendations but cannot guarantee the performance or long term availability of third party services.
10. Expenses and third party costs
10.1 Expenses
If a project requires reasonable out of pocket expenses, such as travel or specific stock assets, we will:
Agree them with you in advance where possible
Either invoice them at cost or ask you to pay the provider directly
10.2 Third party tools and subscriptions
Many websites rely on tools from other companies, such as:
Hosting and domain providers
Email services
CRMs and marketing tools
Automation platforms (for example, Zapier, Make, or similar)
Unless we clearly say otherwise in writing:
These third party fees are your responsibility
We are not responsible for changes those providers make to their services, pricing, or availability
We will take reasonable care in making recommendations but cannot guarantee the performance or long term availability of third party services.
10. Expenses and third party costs
10.1 Expenses
If a project requires reasonable out of pocket expenses, such as travel or specific stock assets, we will:
Agree them with you in advance where possible
Either invoice them at cost or ask you to pay the provider directly
10.2 Third party tools and subscriptions
Many websites rely on tools from other companies, such as:
Hosting and domain providers
Email services
CRMs and marketing tools
Automation platforms (for example, Zapier, Make, or similar)
Unless we clearly say otherwise in writing:
These third party fees are your responsibility
We are not responsible for changes those providers make to their services, pricing, or availability
We will take reasonable care in making recommendations but cannot guarantee the performance or long term availability of third party services.
11. Intellectual property
11.1 Our existing IP
Any tools, methods, frameworks, or reusable code that we already had before starting a project remain our intellectual property.
Where we use our own components, code, or systems in your project, you receive a license to use them as part of the delivered work, but you do not own the underlying IP.
11.2 Third party materials
If we use third party materials (for example, fonts, stock images, libraries, or templates), they remain the property of their respective owners and are subject to their license terms. We will aim to use appropriately licensed assets.
11.3 What you own after payment
Once fees for a project have been paid in full:
You own the final designs, page layouts, copy, and front end code that we specifically create for you as part of the project, unless we have agreed something different in writing.
You receive a broad license to use and modify that work for your own business purposes, including within your website and related marketing.
11.4 Portfolio use
You agree that we may:
Show your project in our portfolio, website, and social media
Refer to your company name and logo as a client
Describe, in general terms, the work we did and the outcomes
If there are parts of the work that are sensitive or under NDA, please let us know and we will respect reasonable limits.
11. Intellectual property
11.1 Our existing IP
Any tools, methods, frameworks, or reusable code that we already had before starting a project remain our intellectual property.
Where we use our own components, code, or systems in your project, you receive a license to use them as part of the delivered work, but you do not own the underlying IP.
11.2 Third party materials
If we use third party materials (for example, fonts, stock images, libraries, or templates), they remain the property of their respective owners and are subject to their license terms. We will aim to use appropriately licensed assets.
11.3 What you own after payment
Once fees for a project have been paid in full:
You own the final designs, page layouts, copy, and front end code that we specifically create for you as part of the project, unless we have agreed something different in writing.
You receive a broad license to use and modify that work for your own business purposes, including within your website and related marketing.
11.4 Portfolio use
You agree that we may:
Show your project in our portfolio, website, and social media
Refer to your company name and logo as a client
Describe, in general terms, the work we did and the outcomes
If there are parts of the work that are sensitive or under NDA, please let us know and we will respect reasonable limits.
11. Intellectual property
11.1 Our existing IP
Any tools, methods, frameworks, or reusable code that we already had before starting a project remain our intellectual property.
Where we use our own components, code, or systems in your project, you receive a license to use them as part of the delivered work, but you do not own the underlying IP.
11.2 Third party materials
If we use third party materials (for example, fonts, stock images, libraries, or templates), they remain the property of their respective owners and are subject to their license terms. We will aim to use appropriately licensed assets.
11.3 What you own after payment
Once fees for a project have been paid in full:
You own the final designs, page layouts, copy, and front end code that we specifically create for you as part of the project, unless we have agreed something different in writing.
You receive a broad license to use and modify that work for your own business purposes, including within your website and related marketing.
11.4 Portfolio use
You agree that we may:
Show your project in our portfolio, website, and social media
Refer to your company name and logo as a client
Describe, in general terms, the work we did and the outcomes
If there are parts of the work that are sensitive or under NDA, please let us know and we will respect reasonable limits.
12. Data protection and confidentiality
12.1 Confidentiality
Both parties agree to keep each other’s confidential information private and to:
Use it only for the purposes of the project
Not share it with third parties unless necessary for the work and covered by appropriate safeguards
Take reasonable care to protect it
This does not apply to information that is already public, already known to the receiving party, or disclosed by law.
12.2 Data protection
We will handle personal data in line with our Privacy Policy and applicable data protection laws.
Where we process personal data on your behalf (for example, in managing your website, forms, or simple automations), we will usually be acting as a data processor and you will be the data controller.
If needed, we may agree a separate Data Processing Agreement (DPA) that sets out roles and responsibilities in more detail.
You are responsible for:
Providing clear privacy information on your own website
Ensuring you have a lawful basis for any personal data you ask us to process
Managing your own marketing and compliance obligations
12. Data protection and confidentiality
12.1 Confidentiality
Both parties agree to keep each other’s confidential information private and to:
Use it only for the purposes of the project
Not share it with third parties unless necessary for the work and covered by appropriate safeguards
Take reasonable care to protect it
This does not apply to information that is already public, already known to the receiving party, or disclosed by law.
12.2 Data protection
We will handle personal data in line with our Privacy Policy and applicable data protection laws.
Where we process personal data on your behalf (for example, in managing your website, forms, or simple automations), we will usually be acting as a data processor and you will be the data controller.
If needed, we may agree a separate Data Processing Agreement (DPA) that sets out roles and responsibilities in more detail.
You are responsible for:
Providing clear privacy information on your own website
Ensuring you have a lawful basis for any personal data you ask us to process
Managing your own marketing and compliance obligations
12. Data protection and confidentiality
12.1 Confidentiality
Both parties agree to keep each other’s confidential information private and to:
Use it only for the purposes of the project
Not share it with third parties unless necessary for the work and covered by appropriate safeguards
Take reasonable care to protect it
This does not apply to information that is already public, already known to the receiving party, or disclosed by law.
12.2 Data protection
We will handle personal data in line with our Privacy Policy and applicable data protection laws.
Where we process personal data on your behalf (for example, in managing your website, forms, or simple automations), we will usually be acting as a data processor and you will be the data controller.
If needed, we may agree a separate Data Processing Agreement (DPA) that sets out roles and responsibilities in more detail.
You are responsible for:
Providing clear privacy information on your own website
Ensuring you have a lawful basis for any personal data you ask us to process
Managing your own marketing and compliance obligations
13. AI and automation work
When we help you with AI and automation:
We will aim to design simple, safe flows with clear limits
You remain responsible for how you use those tools and any decisions you make based on them
AI outputs can sometimes be inaccurate or incomplete, so you should review them before relying on them
We cannot guarantee that AI powered tools will always be available, accurate, or free from changes imposed by the underlying providers.
13. AI and automation work
When we help you with AI and automation:
We will aim to design simple, safe flows with clear limits
You remain responsible for how you use those tools and any decisions you make based on them
AI outputs can sometimes be inaccurate or incomplete, so you should review them before relying on them
We cannot guarantee that AI powered tools will always be available, accurate, or free from changes imposed by the underlying providers.
13. AI and automation work
When we help you with AI and automation:
We will aim to design simple, safe flows with clear limits
You remain responsible for how you use those tools and any decisions you make based on them
AI outputs can sometimes be inaccurate or incomplete, so you should review them before relying on them
We cannot guarantee that AI powered tools will always be available, accurate, or free from changes imposed by the underlying providers.
14. Warranties and limitations of liability
14.1 What we promise
We will:
Provide our services with reasonable skill and care
Aim to deliver work that matches the agreed scope and is fit for its intended purpose, based on the information you provide
Take reasonable care when working with your systems and data
14.2 What we cannot guarantee
We do not guarantee:
Specific rankings, traffic, or revenue from SEO or other work
That a website will be error free or available 100 percent of the time
The performance or availability of third party tools, platforms, or hosting
That our work will generate a particular number of leads, sales, or conversions
14.3 Limitation of liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential losses, including lost profits, lost revenue, lost data, or business interruption.
Our total liability for all claims arising out of or in connection with an Agreement will be limited to the total fees paid by you to us for the specific project or service that gave rise to the claim.
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot legally be limited or excluded
14. Warranties and limitations of liability
14.1 What we promise
We will:
Provide our services with reasonable skill and care
Aim to deliver work that matches the agreed scope and is fit for its intended purpose, based on the information you provide
Take reasonable care when working with your systems and data
14.2 What we cannot guarantee
We do not guarantee:
Specific rankings, traffic, or revenue from SEO or other work
That a website will be error free or available 100 percent of the time
The performance or availability of third party tools, platforms, or hosting
That our work will generate a particular number of leads, sales, or conversions
14.3 Limitation of liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential losses, including lost profits, lost revenue, lost data, or business interruption.
Our total liability for all claims arising out of or in connection with an Agreement will be limited to the total fees paid by you to us for the specific project or service that gave rise to the claim.
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot legally be limited or excluded
14. Warranties and limitations of liability
14.1 What we promise
We will:
Provide our services with reasonable skill and care
Aim to deliver work that matches the agreed scope and is fit for its intended purpose, based on the information you provide
Take reasonable care when working with your systems and data
14.2 What we cannot guarantee
We do not guarantee:
Specific rankings, traffic, or revenue from SEO or other work
That a website will be error free or available 100 percent of the time
The performance or availability of third party tools, platforms, or hosting
That our work will generate a particular number of leads, sales, or conversions
14.3 Limitation of liability
To the fullest extent permitted by law:
We are not liable for any indirect, incidental, or consequential losses, including lost profits, lost revenue, lost data, or business interruption.
Our total liability for all claims arising out of or in connection with an Agreement will be limited to the total fees paid by you to us for the specific project or service that gave rise to the claim.
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any other liability that cannot legally be limited or excluded
15. Cancellation and termination
15.1 Your right to cancel
You may cancel a project or engagement by giving us written notice (email is fine). If you cancel:
You will be charged for all work completed up to the date of cancellation
Any agreed non refundable deposits will not be returned
We will share any completed deliverables that have been paid for
For ongoing monthly support, the notice period will be set out in your agreement or SOW (for example, 30 days’ notice).
15.2 Our right to suspend or terminate
We may suspend or end an Agreement if:
Invoices remain unpaid for a reasonable period
You repeatedly fail to provide required information or approvals
You use our work in an unlawful, abusive, or unethical way
Continuing the work would create a conflict of interest or significant risk
We will normally give you notice and a chance to fix the issue where reasonable.
15.3 Effect of termination
On termination:
Any fees owed for work done up to that point become due
The licenses and ownership described in section 10 apply to work that has been paid for
Ongoing obligations such as confidentiality, liability limits, and IP provisions will continue
15. Cancellation and termination
15.1 Your right to cancel
You may cancel a project or engagement by giving us written notice (email is fine). If you cancel:
You will be charged for all work completed up to the date of cancellation
Any agreed non refundable deposits will not be returned
We will share any completed deliverables that have been paid for
For ongoing monthly support, the notice period will be set out in your agreement or SOW (for example, 30 days’ notice).
15.2 Our right to suspend or terminate
We may suspend or end an Agreement if:
Invoices remain unpaid for a reasonable period
You repeatedly fail to provide required information or approvals
You use our work in an unlawful, abusive, or unethical way
Continuing the work would create a conflict of interest or significant risk
We will normally give you notice and a chance to fix the issue where reasonable.
15.3 Effect of termination
On termination:
Any fees owed for work done up to that point become due
The licenses and ownership described in section 10 apply to work that has been paid for
Ongoing obligations such as confidentiality, liability limits, and IP provisions will continue
15. Cancellation and termination
15.1 Your right to cancel
You may cancel a project or engagement by giving us written notice (email is fine). If you cancel:
You will be charged for all work completed up to the date of cancellation
Any agreed non refundable deposits will not be returned
We will share any completed deliverables that have been paid for
For ongoing monthly support, the notice period will be set out in your agreement or SOW (for example, 30 days’ notice).
15.2 Our right to suspend or terminate
We may suspend or end an Agreement if:
Invoices remain unpaid for a reasonable period
You repeatedly fail to provide required information or approvals
You use our work in an unlawful, abusive, or unethical way
Continuing the work would create a conflict of interest or significant risk
We will normally give you notice and a chance to fix the issue where reasonable.
15.3 Effect of termination
On termination:
Any fees owed for work done up to that point become due
The licenses and ownership described in section 10 apply to work that has been paid for
Ongoing obligations such as confidentiality, liability limits, and IP provisions will continue
16. Non solicitation
To protect our team and contractor relationships, you agree that you will not, without our prior written consent, directly hire or solicit any South Digital employee or key contractor who has worked on your project:
During the project, and
For a period of 12 months after the project ends
This does not stop you from hiring someone who has applied to you independently without solicitation.
16. Non solicitation
To protect our team and contractor relationships, you agree that you will not, without our prior written consent, directly hire or solicit any South Digital employee or key contractor who has worked on your project:
During the project, and
For a period of 12 months after the project ends
This does not stop you from hiring someone who has applied to you independently without solicitation.
16. Non solicitation
To protect our team and contractor relationships, you agree that you will not, without our prior written consent, directly hire or solicit any South Digital employee or key contractor who has worked on your project:
During the project, and
For a period of 12 months after the project ends
This does not stop you from hiring someone who has applied to you independently without solicitation.
17. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
Both parties agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising from or relating to these Terms, except where another jurisdiction is required by mandatory law.
17. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
Both parties agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising from or relating to these Terms, except where another jurisdiction is required by mandatory law.
17. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales.
Both parties agree that the courts of England and Wales will have exclusive jurisdiction over any disputes arising from or relating to these Terms, except where another jurisdiction is required by mandatory law.
18. Changes to these Terms
We may update these Terms from time to time.
If changes are significant, we may highlight them on our website or by email
If you continue to work with us after changes take effect, you are considered to have accepted the updated Terms.
For existing signed projects, the version of the Terms in place at the time of signing will usually apply, unless we agree otherwise.
18. Changes to these Terms
We may update these Terms from time to time.
If changes are significant, we may highlight them on our website or by email
If you continue to work with us after changes take effect, you are considered to have accepted the updated Terms.
For existing signed projects, the version of the Terms in place at the time of signing will usually apply, unless we agree otherwise.
18. Changes to these Terms
We may update these Terms from time to time.
If changes are significant, we may highlight them on our website or by email
If you continue to work with us after changes take effect, you are considered to have accepted the updated Terms.
For existing signed projects, the version of the Terms in place at the time of signing will usually apply, unless we agree otherwise.
19. Contact
If you have any questions about these Terms, you can contact us at:
Email: hello@south.digital
19. Contact
If you have any questions about these Terms, you can contact us at:
Email: hello@south.digital
19. Contact
If you have any questions about these Terms, you can contact us at:
Email: hello@south.digital
Leading your website to success
Leading your website to success
Leading your website to success
South Digital is a web design and development agency based in the UK, partnering with teams across the US, UK, and beyond.
South Digital is a web design and development agency based in the UK, partnering with teams across the US, UK, and beyond.
South Digital is a web design and development agency based in the UK, partnering with teams across the US, UK, and beyond.